Seamless Comparison and Insights on DigiWay Net in Kanpur
DigiWay Net has been a viable internet service provider for many regions in India, including Kanpur. This article aims to provide a comprehensive overview of their services based on various user experiences and feedback. Whether you are a resident of Kanpur looking to switch providers or merely curious about DigiWay Net, this guide will help you make an informed decision.
Overview of DigiWay Net in Kanpur
As of my last update in August 2023, DigiWay Net is renowned for providing internet services to multiple regions in India, with locations including Kanpur. The customer experience with their service is often mixed, with both advantages and disadvantages.
Positive Aspects of DigiWay Net in Kanpur
Speed: Many users have reported appreciating the internet speeds, especially for broadband services. This is a significant positive point for those who require high-speed connections for streaming, online gaming, or remote work.
Affordability: DigiWay Net’s plans are typically considered cost-effective compared to other providers. This affordability is a major selling point for individuals and families on a budget.
Negative Aspects of DigiWay Net in Kanpur
Customer Support: Some customers have expressed dissatisfaction with the responsiveness and efficiency of customer support. This can be particularly frustrating, as quick resolution of issues is critical for maintaining a reliable internet connection.
Service Reliability: There have been occasional reports of service outages or slowdowns, especially during peak hours. This can lead to disruptions in daily activities and work productivity.
Personal Experience with DigiWay Net
During early 2020, when the first waves of the COVID-19 pandemic hit, I moved back to my hometown near KDMA School Barra-8 to be with my parents and siblings. My work required a reliable internet connection, so my father and I explored available options. At the time, DigiWay and BSNL broadband were the only accessible options in our region, and BSNL was infamous for poor service quality.
We invested around Rs 3000 for the initial setup which included a one-time non-refundable fee and a prepaid connection for a quarter. We then recharged as needed when the package expired. We used DigiWay for over a year and a half before Reliance Jio Fibernet became available, leading us to switch.
Pros and Cons of DigiWay Net
Pros: The internet provided by DigiWay met the promised speed and had unlimited data as advertised. There were no hidden charges during the recharge process, with the only exception being GST which is a mandatory fee for all customers.
Cons: The internet service was highly unstable, with frequent outages occurring around 4-5 times per month. Sometimes, it would fix itself in 1-2 hours; other times, it took more than 12 hours to recover. Dealing with their customer support was often a frustrating experience. Delivering services over a helpline for new connections and another for customer complaints can be confusing and inefficient. Calls to the customer service line were often not picked up, leading to lengthy hold times or voicemails that went unreturned. Multiple attempts through formal emails yielded unsatisfactory results.
Conclusion and Recommendation
In conclusion, while DigiWay Net delivered the promised internet speed, the service’s instability and unprofessional customer support made the overall experience quite challenging. The customer support issues, specifically, were a significant drawback. Over time, these factors ultimately led my family to switch to Jio Fibernet, which has proven to be more reliable and efficient.
I strongly recommend that you thoroughly compare all available internet service providers in your region before making a decision. Additionally, gathering information about their reliability, customer support, and the experiences of other users can help you make an informed choice. This comprehensive guide is designed to assist you in evaluating DigiWay Net and any potential alternatives in Kanpur.